Refund policy
Return, Exchange & Refund Policy
At Hash & Dash, customer satisfaction is our priority. We want you to shop with confidence, knowing that we're here to help if something isn't right with your order.
7-Day Return Policy
We offer a 7-day return window from the date your order is delivered. If you would like to return an item, you must submit a return request within 7 days of receiving your package.
Return Eligibility
To qualify for a return, the product must:
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Be unworn, unused, and unwashed
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Have all original tags attached
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Be returned in its original packaging
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Be accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a return or refund.
How to Initiate a Return
To request a return, please email us at:
Our team will arrange a reverse pickup from your location whenever service is available. Once the pickup request has been scheduled, you will receive confirmation and further instructions.
Quality Check & Refund Process
After we receive your returned item, it will undergo a quality inspection to ensure it meets our return requirements.
If approved:
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A refund will be processed to your original payment method or issued as store credit.
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A ₹100 restocking and reverse shipping fee will be deducted from the refund amount.
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Refunds to the original payment method typically reflect within 4–5 business days after processing.
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Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
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A damaged product
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A defective item
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An incorrect product
Please contact us at support@hashanddash.co.in within 48 hours of delivery.
To help us resolve your issue quickly, we strongly recommend recording an unboxing video while opening your package. This allows our team to verify and process claims faster.
Exchange Policy
Need a different size?
We offer size exchanges subject to stock availability.
To request an exchange, please contact our support team within 7 days of receiving your order.
If the requested size is unavailable, you may choose a store credit or refund as per our return policy.
Non-Returnable Items
The following items cannot be returned or refunded:
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Products purchased during sale or clearance events
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Gift cards
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Promotional giveaway items
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Products damaged due to misuse or improper care
Refund Timeline
Once your return has been approved and processed:
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Refunds may take up to 10–15 business days to be completed.
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Processing times vary depending on your payment provider and banking institution.
If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at:
Need Help?
For any questions regarding returns, exchanges, refunds, sizing, or order issues, feel free to reach out to our customer support team.
Thank you for shopping with Hash & Dash.