शिपिंग नीति
Shipping Policy
1. Shipping Locations
We currently ship in India. If you are located outside of these areas, please contact our customer service team at support@hashanddash.co.in for assistance.
2. Processing Time
Orders are typically processed within 3-5 business days. Please note that this processing time is separate from the shipping time. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order, destination, and the shipping method selected at checkout. You can view the shipping costs before completing your purchase.
4. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: [e.g., 3-5 business days]
Delivery times may vary based on your location and the shipping method selected. Please note that delivery times are estimates and are not guaranteed.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online at carrier’s website or through your account on our website.
6. Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your patience and understanding.
7. Shipping Issues
If you experience any issues with your shipment, such as missing or damaged items, please contact our customer service team at support@hashanddash.co.in within 7 days of receiving your order. We will assist you in resolving the issue as quickly as possible.
8. International Orders
For international orders, customs duties and taxes may apply and are the responsibility of the recipient. We are not responsible for any delays caused by customs processing.
9. P.O. Boxes and APO/FPO Addresses
We do ship to P.O. Boxes and APO/FPO addresses. Please ensure you provide the complete address to avoid any delays.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns page.
11. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at support@hashanddash.co.in